STORE POLICY
Customer Care
At Unknown Collectibles TCG, every order, message, and question is handled the same way we’d want our own collection treated—with care, respect, and attention to detail.
We’re collectors first, so we understand the excitement of new product drops, the frustration of shipping delays, and the importance of honest communication.
If you ever need help, reach out through our website or email. Our team aims to reply within 24–48 hours, and we’ll always do our best to make sure you’re taken care of.
Privacy & Safety
Your privacy and security are important to us.
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We never sell, trade, or share your personal information.
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All payments are processed through secure, encrypted checkout systems.
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Sensitive data (such as payment info) is handled only by trusted third-party processors and is never stored on our servers.
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Customer accounts are protected by secure password systems and optional verification features.
We follow industry-standard safety practices to ensure your shopping experience is protected at all times.
Shipping Policy
Orders are shipped within 4–5 business days unless otherwise stated. Tracking information will be emailed once your order is shipped.
We currently ship within the United States. Unknown Collectibles TCG is not responsible for shipping delays, weather-related issues, or incorrect addresses provided at checkout.
Returns & Refunds
All sales are final, as sealed TCG products cannot be returned or resold once opened.
If your order arrives damaged or not as described, contact us within 48 hours with photos of the item and packaging so we can assist with a resolution.
Order Changes & Cancellations
If your order has not shipped, we may be able to update or cancel it. Contact customer support as soon as possible for assistance.
Authenticity Guarantee
We only sell 100% authentic trading card products sourced from trusted distributors, partners, and reputable vendors.
We do not sell repackaged, resealed, or counterfeit items under any circumstances.
Lost or Stolen Packages
Once a package is marked “Delivered” by the carrier, Unknown Collectibles TCG is not responsible for lost or stolen items. Customers must contact the carrier to file a claim.
Preorders
Preorder dates are estimates provided by manufacturers and may change. Orders containing preorder items will ship once all items are available unless noted otherwise.
Purchase Limits
Some items may have purchase limits to ensure fairness for all customers. Orders that exceed these limits may be adjusted or canceled.
Terms of Use
By using our website and placing an order, you acknowledge and agree to the policies listed above. Policies may be updated at any time to maintain fairness, safety, and compliance with industry standards.